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General Terms and Conditions

1. General
All services provided by shishastar.ch for the customer are provided exclusively on the basis of the following terms and conditions. Deviating regulations are only valid if they have been agreed in writing between shishastar.ch and the customer.
2. Contract conclusion
2.1 The offers of shishastar.ch on the Internet represent a non-binding invitation to the customer to order goods in the online shop.
2.2 By ordering the desired goods on the Internet, the customer makes a binding offer to conclude a sales contract.
2.3 By accepting the GTC, the customer confirms that he is at least 16 years old, regardless of the deposited date of birth. We reserve the right to request a copy of the identity card.
3. Delivery times
3.1 If all items are available from stock, orders will be processed and shipped within 24h to 48h on weekdays. Weekend orders are usually processed and shipped on Monday. Delivery takes place exclusively within Switzerland.
3.2 The delivery time within Switzerland is usually 1 to 4 working days. If an item is not available at short notice, we will inform you by e-mail about the expected delivery time.
3.3 In the event of delays in delivery, for example due to force majeure, traffic disruptions and acts of God, as well as other events for which we are not responsible, no claim for damages can be made against us.
3.4 We have no influence on incorrect dispatch by Swiss Post. Our service shall be deemed to have been rendered upon dispatch or delivery information provided by Swiss Post via the corresponding tracking number of the respective order.
4. Packaging and shipping costs
The shipping costs amount to according to our data with "delivery and forwarding expenses".
5. Payment
5.1 All prices quoted are final prices which include statutory value added tax.
5.2 The delivered goods remain our property until full payment has been made. If the agreed payment deadlines are exceeded, we reserve the right to charge reminder and processing fees.
5.3 If payment is made at the post office counter, the customer shall bear the fees. The resulting fees are not taken over by shishastar.ch and must be added to the invoice amount. The information about the amount of these fees is to be obtained by the customer at the appropriate post office counter. Orders for which the invoice amount does not match the amount paid will only be sent after the missing balance has been paid.
6. Right of return
Unused items can be returned in their unopened original packaging within 7 days of delivery. The shipping costs for the return shall be borne by the customer. Please contact us briefly using the contact form before returning the goods.
7. Right of withdrawal and consequences of withdrawal
The instruction about your right of revocation and the consequences of revocation are attached as an appendix and are part of these General Terms and Conditions.
8. Warranty
If transport damage to the goods is found, the recipient must immediately report the damage to the carrier (shipping service). Any other recognisable transport damage must be reported to us in writing within 5 days of receipt of the goods at the latest. We shall not be liable for defects resulting from faulty handling, normal wear and tear or from external influences. In the event of repairs to the goods carried out by ourselves or by third parties without our written consent, the warranty claim against us shall lapse.
9. Limitation of liability
9.1 Unless otherwise stated below, further claims of the customer, regardless of the legal grounds, are excluded. shishastar.ch is therefore not liable for damages that have not occurred on the delivery item itself; in particular, shishastar.ch is not liable for lost profit or other financial losses of the customer. As far as the contractual liability of shishastar.ch is excluded or limited, this also applies to the personal liability of employees, representatives and agents.
9.2 The aforementioned limitation of liability does not apply if the cause of damage is based on intent or gross negligence or a personal injury is present. Furthermore, it shall not apply if the customer asserts legally regulated claims. The provisions of the Product Liability Act shall remain unaffected.
9.3 If shishastar.ch negligently violates a contractual obligation, the liability for damages is limited to the typical damage.
9.4 If the supplementary performance takes place in the form of a replacement delivery, the orderer is obliged to send the first delivered goods within 30 days to shishastar.ch at his expense.
9.5 The return of the defective commodity has to take place after the legal regulations. shishastar.ch reserves itself to make valid under the legally regulated conditions compensation.
10. Data protection
10.1 The data transmitted by the customer are used by us exclusively for the completion of the orders and are treated strictly confidentially. However, we reserve the right to use the data for checking the postal correctness as well as for credit checks.
10.2 The access data for the customer login, which are transmitted to the customer at the customer's request, must be treated as strictly confidential by the customer as we assume no responsibility for the use and application of this data.
11. Copyright
All logos, pictures and graphics are property of the respective companies and are subject to the copyright of the respective licensors. All photos, logos, texts, reports, scripts and programming routines shown on these pages, which are our own developments or have been prepared by us, may not be copied or used in any other way without our consent. All rights reserved.
12. Miscellaneous
A claim for damages due to articles no longer available cannot be asserted against us. We reserve the right to make price changes for individual articles.
13. Validity of the AGB
With an order the general trading conditions of shishastar.ch are recognized. Should any provision of these terms and conditions, for whatever reason, be void, the validity of the remaining provisions unaffected. Verbal agreements require written confirmation. Place of performance and jurisdiction is, unless otherwise regulated by law, the headquarters of shishastar.ch
Appendix: Revocation instruction
Right of withdrawal
The customer can revoke the contract explanation within 7 days without indication of reasons in text form (e.g. letter, E-Mail, fax) or by return of the commodity. The period begins at the earliest with receipt of this instruction. The timely dispatch of the revocation or the goods shall suffice to comply with the revocation period. The revocation is to be addressed in writing to the address in the imprint.
Revocation consequences:
In the event of an effective revocation, the services received by both parties are to be returned and any benefits derived (e.g. interest) are to be surrendered. If the customer is unable to return the received service in whole or in part or can only return it in a deteriorated condition, the customer must compensate us for the loss in value.
This does not apply if the deterioration of the goods is exclusively due to their inspection - as would have been possible in a retail shop. In addition, the customer can avoid the obligation to pay compensation by not using the goods as an owner and refraining from doing anything that could impair their value.
In the case of a return from a delivery of goods, the customer shall bear the costs of the return.
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